Feedback Isn’t Just a Fix-It Tool. It’s a Mirror for What’s Working

Feedback is often seen as a way to spot what’s wrong—a push to force improvement, rather than foster it.

But it’s also one of the best ways to learn what’s going right.

In our work, we've found that productions with high feedback engagement don’t just course-correct faster, they amplify strengths more consistently.

Psychologists call this “positive deviance”: the practice of spotting and replicating the things that already work, especially when they happen under pressure.

Because sometimes the smartest thing you can do isn't to overhaul the system — it’s to ask: why did this go so well?


Build on that.