Culture Grows Where the Right Behaviour Gets Reinforced

Every production says they care about respect, safety, and communication.

But the crew don’t judge you by what you say in the kickoff meeting.

They judge you by what happens after something uncomfortable happens.

Because that’s where culture lives:

Not just in your values — but in your reactions.

When someone steps in to de-escalate a situation,

Or checks in with a junior crew member after a rough day,

Or quietly corrects behaviour that crossed the line.

That’s leadership.

And everyone sees it.

This is how social norms are shaped — not by what's written,

but by what’s repeated, rewarded, and respected.

And in high-pressure environments, these moments matter even more.

Because under stress, ethical clarity fades.

What’s right starts to blur with what’s easy.

That’s why the right thing has to be visible.

And backed by leadership.

The good news?

It only takes a few people doing it right — consistently —

to tip the tone of an entire production.

When one HoD listens, others do too.

When a coordinator corrects quietly, it gets noticed.

When a producer backs up the right call, it becomes the new normal.

Culture doesn’t scale by slogans.

It scales by small actions, repeated often, from the middle outward.

You don’t need to fix everything.

You just need to make it easier for good behaviour to win.

That’s how a good set becomes a great one.

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Elizabeth Peyton-Jones will speak at the Departure Conference in Toronto!