How You Can Boost Retention by Creating a Culture That Hears and Acts

Feedback isn’t just a formality — it’s a signal of trust.

And when crew speak up, it means they believe someone’s listening.

Our data shows:

- 95% of crew who felt safe to speak up also felt respected

- 98% of supported crew said they’d return to the same production

But where feedback was ignored, engagement — and loyalty — dropped fast.

This isn't about fixing morale after the fact. It’s about building trust mechanisms into daily operations.

Crew who feel heard flag risks early, improve workflows, and help you lead better.

How to keep feedback flowing:

- Close the loop: share what changed because of crew input.

- Empower HODs to model active listening.

- Track feedback patterns — declining input is a signal.

- Normalise feedback even when things are going well.

When crew feel safe to speak up, they stay invested — and they come back.

The best productions don’t just hire great teams.

They build environments that keep them talking.